Privacy Policy

Privacy Policy2018-10-10T16:28:38+00:00

Your privacy is important to us as is ensuring that the information you provide to us is held by us and processed with your informed consent. Please read the following information carefully. This privacy notice contains information about what data we collect and store about you and why. It also tells you who we share this information with, the security mechanisms we have put in place to protect your data and how to contact us if you have a complaint.

The GoodWill Organisation is subject to the same data protection requirements as all other data controllers. For more information about your rights in relation to your data including your rights under the General Data Protection Regulation (“GDPR”) please visit the Information Commissioner’s Office’s website at

The GoodWill Organisation is registered with the Information Commissioner’s Office under registration number 00010427080

You can contact us by writing to

The GoodWill Organisation
112/118 Worcester Road
WR14 1SU

Telephone 01684 217050

Privacy Notice

The GWO will routinely ask for sensitive information from you, in order to provide you with links to its legal services partners when raising funds for charity.  This will include your name, address, date of birth and may include details of your assets, liabilities and income.  It may also include similar details for your children or those for whom you are a legal guardian, carer, attorney or court appointed deputy.  It is important we hold accurate personal data to provide you with referrals to the appropriate services.  Without this information, we may not be able to place you with the most suitable legal services providers to meet your needs, meaning the advice you may be given, could be inaccurate, despite our best efforts.

Often, the charities we make donations to, will also ask for your information.  Please advise your legal services provider if you do not wish to have your information passed onto our charity partners.

We will also use your information to contact you from time to time by post to ensure remind you that your Will should be regularly reviewed and to notify you of our services in general.

We retain personal information for 6-7 years erasing data more than 6 years old at least twice a year.

Under the General Data Protection Regulations, you have a number of important rights that you can exercise free of charge. In summary, these rights are:

  • Transparency over how we use your personal data and fair processing of your information;
  • Access to your personal information and other supplementary information;
  • Require us to correct any mistakes or complete missing information we hold on you;
  • Require us to erase your personal information in certain circumstances;
  • Receive a copy of the personal information you have provided to us or have this information be sent to a third party.;
  • Object at any time to processing of your personal information for direct marketing;
  • Object in certain other situations to the continued processing of your personal information;
  • Restrict our processing of your personal information in certain circumstances;
  • Request not to be subject to automated decision making which produce legal effects that concern you or affect you in a significantly similar way;

If you want more information about your rights under the GDPR please see the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.

If you want to exercise any of these rights, please:

  • Email, call our write to us
  • Provide a 3rd party with information so that we can identify you such as copies of your photo ID and proof of address certified by a solicitor or similar professional. We may need to contact you to request further information to verify your identity;
  • Let us have proof of your identity and address;
  • State the right or rights that you wish to exercise;

We will respond to you within one month from when we receive your request. In order to exercise these rights or enquire about any other aspect of our data retention and privacy policy please email marked for the attention of the Data Protection Officer who is Vanessa Phillips.

Information Sharing – Data Held by Third Parties and Controlled by Goodwill UK
The GoodWill Organisation uses systems provided by Third parties to hold and process its information. The providers of these services are called Data Processors. Data Processors hold information on our behalf. Data held in this way is held securely by our data processors who all comply with their obligations under the GDPR and their contractual obligations to The GoodWill Organisation.

Your data or part of it may also be viewed by our accountants, bankers and IT support providers in the course of their work for us.

Charity Wills
We operate Charity Wills schemes for a number of local and national charities on behalf of those charities. Data acquired through our charity will schemes is shared with the relevant charity with whom we have a data sharing agreement. We will also share information with charities with whom we have a fundraising agreement in accordance with that agreement.

Please advise your legal services provider if you do not wish to have your information passed onto our charity partners.

Information Sharing with other group companies
Where you have requested services provided by other companies within our group or where it is necessary for us to seek guidance or services from another group company to provide you with the services you have requested we will share information with those group companies. These companies include, WLS Solicitors, Wills & Legal Services Ltd, Portcullis Legal, Ready 4 Retirement, The Will Writing Partnership and Watkins Smith (NW) Ltd.

Information Sharing in General
We will share personal information with law enforcement agencies if required by applicable law.

We will not share your personal information with any other third parties without your consent.

We are relying on your explicit consent to (process your data either when you first contacted us, in regard processing your data to contact you and arrange an appointment. For all other data we rely the consent when you signed our consumer agreement and privacy notice.

You have the right to withdraw this consent at any time, but this will not affect the lawfulness of any processing activity we have carried out prior to you withdrawing your consent. You can opt-out by contacting

We hope that you are happy with our service and that we can resolve any issues or complaints that arise. Please get in touch if you have any concerns.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The UK supervisory authority if the Information Commissioner’s Office who can be contacted at

Future Processing
We do not intend to process your personal information for any reason other than stated within this privacy notice. If this changes, we will inform you by post or by email.

Changes to this privacy notice
This privacy was published on 28th June 2018 and last updated on 28th June 2018.

We constantly review our internal privacy practices and may change this policy from time to time. When we do we will inform you by post or by email.

Get in touch
If you have any questions about this privacy notice or the information we hold about you, please contact us Vanessa Phillips.

The best way to reach us is to email or alternatively, please call 01684 217050.